Why can't I connect to my One Top? Tasty One Top uses Bluetooth to connect to the Tasty app. First and foremost, make sure you have downloaded the latest Tasty app from the App store, your mobile device software is up to date and Bluetooth is enabled on your mobile device. In addition, if you are in a shared household, make sure no other users are already connected to the One Top. If you’re still having trouble pairing with Bluetooth please try the following. Note: The Tasty app is not currently available on Android devices and the Tasty One Top is not available on iPad devices. Reset the One Top To reset One Top disconnect the power cord from the 120V socket then reconnect it to restart the cooktop. After resettings the One Top, wait 30 seconds and attempt the pairing process again using the steps in the How do I connect to the Tasty app article? Reset the Bluetooth connection If the One Top is not connecting to the Tasty app via Bluetooth, reset the Bluetooth connection on the One Top by pressing the - and + buttons simultaneously on the cooktop until you hear the new connection sound. After the pressing the buttons toggle your Bluetooth connection on your from off and on. By turning off Bluetooth you essentially clear the cached connection to your Tasty One Top. An incorrect cached Bluetooth connection can work as an obstacle in many cases while trying to get your device connected. From your iPhone: Open the Settings app. Tap on Bluetooth. Turn the Bluetooth toggle off. Turn Bluetooth back on, when on the toggle will be green. Re-attempt connection process with One Top. Remove One Top from Bluetooth Settings If your connection is still not fixed, remove the cooktop from the Bluetooth settings on your mobile device. This step in troubleshooting will erase your One Tops saved connection in your Bluetooth’s connection log. Bad cached Bluetooth data can work as a connection obstacle in some cases. From your iPhone: Open the Settings app. Tap on Bluetooth. tap the Info (i) symbol next to Tasty One Top. Tap Forget This Device. Reconnect to the cooktop using the steps in the How do I connect to the Tasty app article? Reinstall Tasty app If you continue to have issues pairing your device you may have to reinstall the Tasty app. By reinstalling the app it will help clear the apps cache and data from your mobile device. To delete the Tasty app: Navigate to your iOS Home screen. Gently tap and hold the Tasty app icon for about 2 seconds until the icon wiggles. An X will also appear next to the app. Tap the X on the Tasty app to uninstall. Re-download and reinstall the Tasty app from the App store. Try another mobile device To confirm your mobile device is not the issue with the One Top, please turn Bluetooth off on your phone and attempt your connection with another iPhone (Android and iPad not currently supported) products. Contact support If you still are unable to connect to the One Top, please contact support by emailing email@example.com. Related articles How do I connect to the Tasty app? How do I cook in Direct Mode? Why won't the One Top detect my pot or pan? What recipes does the One Top support? How do I login to the Tasty app with a different account?