What if my order is lost or stolen? Matthew M. February 01, 2018 10:26 Updated We are not responsible for lost or stolen packages. Please contact the shipping carrier for more help on this matter. We suggest that you check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Track your package online to see if there are any special instructions or updates listed. APO/FPO customers ONLY - check your Military Base mailroom Related articles How do I contact support? How do I know if my order has shipped? Can you help with a missing package that shows as delivered? I have my One Top outside the US, can I return it to you? My billing address is wrong. Can you fix it?