My tracking number doesn't work. Can you help me track my package? Catherine Peterson August 10, 2020 13:48 Updated Please allow at least 24 hours after you've received your tracking number to track your package. Note that some carriers reuse tracking numbers so don’t be confused if you enter this number and see that your package was delivered 2 months ago. Simply allow the carrier to refresh the feed and check back. If the tracking does not populate, please contact us and we'd be happy to help!