Can you help with a missing package that shows as delivered? Matthew M. July 07, 2020 11:51 Updated We're sorry to hear that your package is missing! We suggest waiting 24 hours before reaching out as in some cases packages may say delivered up to 24 hours prior to arrival. If after 24 hours your tracking information shows that your package was delivered, but you can't find it we suggest you take the following measures: Verify the shipping address on your order confirmation email. Check outside for a notice of attempted delivery. Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Track your package online to see if there are any special instructions or if someone else accepted the delivery. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. APO/FPO customers ONLY - Check your Military Base mailroom. (if applicable). Note: For international orders check with your local postal office or customs office, as they may be holding the order for payment of customs fees. Contact Support Once you've had a chance to follow the above steps, if you still are unable to track it down, please mention contact support by emailing email@example.com, mention you reviewed this article and we'll get you taken care of!